DELIVERY & RETURNS
We aim to dispatch all orders within 1-3 working days of receiving them. This does not include weekends and public holidays.
All UK orders are sent via Royal Mail Tracked 48 as standard.
Free delivery is available on UK orders over £99.
Delivery charges to EU countries and the rest of the world will be calculated at checkout based on your delivery location and item quantity.
Import Taxes & Customs Duties
EU and International delivery charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
In the unlikely event that you are not entirely satisfied with your purchase, you can exchange your items for alternative products or receive a refund minus the postage & packaging fee.
To request a return or exchange, please email us at firstname.lastname@example.org. Please state your name, order number and the email address that was used to place the order. We will then provide you with next steps.
Refunds/Exchanges can only be given if the goods are returned within 14 days from receipt of your order and if the goods are unopened and in perfect condition for re-sale.
If your order has not arrived 3 working days after the dispatch date for domestic orders, or 10 working days after the dispatch date for international orders, please contact us.
We will not be responsible for items lost in the post when being returned. Therefore, we strongly recommend that all returns are sent via tracked delivery. Buyers are also responsible for any costs that occur when returning goods.
The refund will be issued when the stock is accepted back into our inventory. Your refund will be sent to you via your method of payment.
Once a refund has been processed you will receive an email to notify you. Refunds will be paid on the same card as the order was processed and funds should reach you within 5 to 15 working days.
If you made a mistake on your order or simply wish to cancel, your order may be cancelled at any time prior to the dispatch of your goods. Simply email us at email@example.com to request the cancellation.